SERVICES ServiceNow professional services
We consult on the platform we know best, grounded in decades of operational experience, and we build our own software. From roadmap through go-live and beyond, you talk directly to the team that delivers.
Extra care for the weeks on either side of cut-over
Each line answers one question about your ServiceNow platform. The people who scope the work are the ones who do it, whichever line it falls under.
StrategyStrategic consulting
Platform strategy, roadmap development and best-practice alignment. Agreeing the approach first usually means saying no to one or two of the things everyone assumed would be in scope.
PresalesPresales support
Technical demonstrations, proof-of-concept development and RFP response support. We help our partners win competitive bids by building things that actually work inside the demo window.
DevelopmentCustom development
Application development, integrations, scripting and workflow automation. Configuration first, code only where needed.
ImplementationImplementation
Deployment, configuration, data migration and go-live support. We keep disruption to a minimum, with particular care for the weeks on either side of cut-over, which are the weeks things actually break.
Defined outcomes, not open timelines. No engagement runs until the budget runs out.
Share a brief overview of the challenge, timeline and team requirements. A paragraph is plenty. We follow up promptly to work out how we can help.
The people scoping the work are the ones doing it. Specific deliverables are agreed before work starts.
Configuration first, code only where needed. You talk directly to the team that delivers, with no unnecessary layers in between.
Everything we deliver is documented and transferable. We don’t build in dependencies on ourselves.
We build SaaS that turns complex operational data into clear, actionable information: hosted for operators of ServiceNow and backoffice systems, built and run by the same small team, from concept to production. Running what we sell keeps our consulting honest.
NEXUSServiceNow analysis
Hosted ServiceNow instance analysis across five modules, with 580+ health checks built in. Explore catalogs every customization, scores each script and checks it for deprecated APIs and risky patterns. Nothing is installed on the instance, and self-hosting is available.
Explore NEXUScurrent.update() called in a 'before' business rule
Business rule · Set variance on budget line
(function executeRule(current, previous) {
var actual = current.getValue('u_actual');
var budget = current.getValue('u_budget');
current.u_variance = actual - budget;
current.update();
})(current, previous);Fix Remove current.update() from before rules - changes are automatically saved.
CITADELBackoffice suite
Eight applications for estimating, contracts, time tracking, invoicing, support, managed services, events and sign-in. Use one app or several; together they hand work to each other, from estimate to invoice. Support’s Delivery side takes changes from analysis through build, QA, UAT and release, with the customer signing off in the portal.
Explore CITADEL
SUPPORT
Customer Support Platform
What to expect when you work with us.
Share a brief overview of the challenge, timeline, and team requirements. We’ll follow up promptly to determine how we can help.
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