Our Services
Two areas of focus: SaaS product development and ServiceNow professional services. We build our own software and consult on the platform we know best, grounded in decades of operational experience.
SaaS Application Development
We build SaaS tools that turn complex operational data into clear, actionable information. Two products in production today, with more on the roadmap.
CITADEL
Seven integrated applications covering identity, contracts, time tracking, invoicing, support, events, and client engagement. One platform, built to solve a specific operational challenge in each domain and designed to work together.
Auth
OpenID Connect identity provider with RS256 JWTs, token rotation, and TOTP 2FA.
Contracts
Document lifecycle management with templates, approval workflows, and e-signatures.
Time
Time tracking with timesheets, natural language input, and utilization reporting.
Invoice
Invoicing with Stripe payments, recurring billing, and branded PDF generation.
Support
Ticketing with SLA management, email-to-ticket, and customer self-service portal.
Events
Event management with registration, QR check-in, and post-event surveys.
Engage
Client engagement lifecycle with QBRs, health scoring, and roadmap tracking.
NEXUS
Automated ServiceNow analytics and reporting. Operational insights on autopilot across five specialized modules, with 530+ automated checks built in.
Instance Explorer
Complexity analysis, deprecated API identification, technical debt scoring.
Instance Health
530+ automated checks across technical, process, and performance dimensions.
Productivity Analytics
Per-user productivity scoring, cohort analysis, and behavioral trend detection.
Process Optimization
Reassignment loop detection, work pattern analysis, and waiting time metrics.
Value Realization
Module adoption tracking with Invest, Defend, Fix, Reduce, or Replace guidance.
ServiceNow Professional Services
Strategy, implementation, and follow-through on ServiceNow. From roadmap through go-live and beyond.
Strategic Consulting
Platform strategy, roadmap development, and best-practice alignment. We help you define the right approach before writing a single line of code.
Presales Support
Technical demonstrations, proof-of-concept development, and RFP response support. We help our partners win competitive bids with working prototypes, not slideware.
Custom Development
Application development, integrations, scripting, and workflow automation. We build what ServiceNow doesn’t offer out of the box, configuration first, code only where needed.
Implementation
Deployment, configuration, data migration, and go-live support. We keep transitions smooth and disruption to a minimum, with extra care for the weeks on either side of cut-over.
We also work with specialized partners to extend our capabilities. See our partner ecosystem.
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