GALLANTIC About us

Technology should solve real problems, not create new ones.

Gallantic Inc. is a technology firm backed by a team with more than 25 years in Technology & Service Management. We build SaaS products of our own and provide hands-on ServiceNow consulting.

Get in Touch What we do
Experience
25+ years
Own products
2
Based in
Burlington, ON
  1. The practice ITIL takes hold Early, self-hosted service management platforms
  2. Platform HEAT Successive generations
  3. Platform BMC Remedy Successive generations
  4. Platform ServiceNow Building on it since early in the platform’s life
  5. Our own NEXUS and CITADEL Built because the tools we wanted did not exist in the shape we wanted

A quarter century in service management

We have spent a quarter century inside the world of Technology & Service Management, watching ITIL take hold, working through successive generations of HEAT and BMC Remedy, and building on ServiceNow since early in the platform’s life.

We have lived through the evolution of IT service management: from early self-hosted platforms, through the shift toward customer-experience tooling, to the current wave of AI-driven service operations. That perspective shapes everything we build.

Gallantic was founded on a simple premise: technology should solve real problems, not create new ones. We build two SaaS products of our own, NEXUS for ServiceNow analytics and CITADEL for backoffice operations, and we consult on the ServiceNow platform. We built NEXUS and CITADEL because the tools we wanted did not exist in the shape we wanted.

What we do

Two SaaS products and a ServiceNow consulting practice, run by the same small team.

  1. NEXUSServiceNow instance analysis. Your instance, scored and explained, with nothing installed on it.
  2. CITADELA hosted backoffice suite for services firms. From first estimate to paid invoice.
  3. ConsultingStrategy, presales, custom development and implementation on ServiceNow.

How we work

What to expect when you work with us.

No unnecessary layers

The people scoping the work are the ones doing it. You talk directly to the team that delivers.

We build what we sell

NEXUS and CITADEL are ours. That keeps us honest about what works in production and what doesn’t.

Defined outcomes, not open timelines

Specific deliverables agreed before work starts. No engagement that runs until the budget runs out.

Built to hand off

Everything we deliver is documented and transferable. We don’t build in dependencies on ourselves.

Who we work with

A short list of firms we work with regularly when a project needs more than we can staff alone.

Our partners

Want to work with us?

Tell us what you’re trying to ship. A paragraph is plenty.

Get in Touch