About Gallantic
A technology firm backed by a team with more than 25 years in Technology & Service Management. We build SaaS products and provide hands-on ServiceNow consulting.
Gallantic Inc. is a technology firm. We have spent a quarter century inside the world of Technology & Service Management, watching ITIL take hold, working through successive generations of HEAT and BMC Remedy, and building on ServiceNow since early in the platform’s life.
Gallantic was founded on a simple premise: technology should solve real problems, not create new ones. We build two SaaS products of our own (Nexus for ServiceNow analytics, Citadel for backoffice operations) and we consult on the ServiceNow platform.
With more than 25 years of team experience in Technology & Service Management, we have lived through the evolution of IT service management: from early self-hosted platforms, through the shift toward customer-experience tooling, to the current wave of AI-driven service operations. That perspective shapes everything we build.
We built Nexus and Citadel because the tools we wanted did not exist in the shape we wanted.
How we work
What to expect when you work with us.
No unnecessary layers
The people scoping the work are the ones doing it. You talk directly to the team that delivers.
We build what we sell
Nexus and Citadel are ours. That keeps us honest about what works in production and what doesn’t.
Defined outcomes, not open timelines
Specific deliverables agreed before work starts. No engagement that runs until the budget runs out.
Built to hand off
Everything we deliver is documented and transferable. We don’t build in dependencies on ourselves.