All modules

NEXUS Health Monitoring

Is the platform configured, secured and run the way it should be?

Health runs more than 580 checks across security settings, CMDB quality, process performance, integrations and system performance, and rolls them into one score with license use. Checks for each ServiceNow product only run when you use that product, so the score reflects the platform you own.

NEXUS Health / acme-prod 492 checks

Health by module6 modules

  • Core352 7 crit
  • CMDB47 6 crit
  • ITSM45 2 crit
  • SPM18 1 crit
  • CSM15 0 crit
  • HRSD15 0 crit

Overall

68/ 100
Checks
61
Licensing
74
Performance
91
CriticalSecurity · Core

Custom Tables without ACLs

Found 6 custom tables (from a sample of 100) without any ACLs.

WarningSecurity · Core

Apply Domain Separation on Dot Walked Fields

Property
glide.sys.domain.include_domain_condition_on_join
Configured
(not set)
Expected
true
Licensed users2,140
Stale, 90 days412 19%
Over-allocated1 type
Expiring ≤ 90 days2 of 17
Sample data.

What Health covers

Checks scoped to what you run

Core checks run on every instance. Product-specific checks only run where the product is in use.

  • Security settings measured against recommended configuration
  • CMDB quality: ownership, accuracy and completeness
  • Process health for Incident, Problem, Change, Request and Knowledge
  • Checks for CSM, HRSD, ITOM, asset management, SPM, SecOps, GRC and more

Performance

See how the platform itself is holding up.

  • Memory, processing and response times
  • Background job and transaction load
  • The slowest queries in the instance
  • Performance history alongside the score

Licenses and subscriptions

License use is collected in the same run and counts toward the score.

  • Users by license type
  • Inactive users who still hold a license
  • Approvers without the license they need
  • Subscriptions coming up for expiry

One score, with the evidence

A single number for leadership, with every finding behind it for the people who fix things.

  • Every finding shows what was found and what it should be
  • Trends from a week to a year
  • Comparison with earlier runs
  • Flags when a metric jumps well above normal

In practice

No penalty for what you don't own

Checks for products you don't use are skipped, so the score stays fair.

Evidence on every finding

Each result shows what was measured and the standard it was measured against.

Score history

Run Health on a schedule and the trend shows whether each release made the platform better or worse.

Old clones, read correctly

Analyze a sub-production clone as of the day it was taken, not as if it were current.

Sensitive instances

Flag an instance as sensitive to keep it out of AI processing and email attachments.

AI health summaries

Optional written summaries of findings and trends using OpenAI, Anthropic Claude or Google Gemini.

At a glance

Health works alongside the other modules, on the same instances, schedules and history.

Checks
580+, run according to the products you use
Score
Checks, license use and performance in one number
Severities
Critical, warning, info, ok
Licensing
Usage, inactive users, missing licenses, subscription expiry
Reports
Web, PDF and spreadsheet export

Run Health against your instance.

Tell us about your environment. We'll set up a run on a sub-production clone so you can see what Health finds before you commit to anything.

Book a walkthrough