Health
Instance Health, Performance, and License Management
Comprehensive health monitoring with integrated license management. 530+ automated checks across technical, process, and performance dimensions. Historical trending, multi-instance comparison, and license utilization analysis with cost optimization recommendations.
Core Features
What Health delivers out of the box.
Technical Assessment
Deep analysis of your instance's technical configuration. System properties, database schema, script review, integration points, and workflow analysis.
- System configuration and properties review
- Database schema, indexes, and performance analysis
- Script include and business rule assessment
- Integration points and web services audit
Performance Metrics
Track the metrics that matter for instance performance. Query speed, cache efficiency, memory usage, and resource bottlenecks.
- Slow query analysis and index utilization
- Memory usage and cache hit ratios
- Network latency and throughput tracking
- Resource bottleneck identification
License Management
Full visibility into license utilization. Identify stale users for reclamation, track compliance risk, and forecast costs.
- User allocation and license utilization tracking
- Stale user identification for license reclamation
- Compliance monitoring and true-up risk assessment
- Cost analysis, forecasting, and optimization
Security Assessment
Validate your security configuration against best practices. Authentication, encryption, audit logging, and access control review.
- Security best practices validation
- Authentication and SSO configuration review
- Encryption and data protection assessment
- Audit logging and vulnerability analysis
Multi-Instance Comparison
Compare health across your ServiceNow estate. Spot configuration drift, identify best practices from your healthiest instance, and standardize.
- Side-by-side instance comparison
- Configuration drift detection
- Historical snapshot trending
- Best practice identification across instances
Key Capabilities
Cross-cutting capabilities built into Health.
530+ Automated Checks
Comprehensive health assessment across technical, process, and performance dimensions. No manual effort required.
Historical Trending
Track health scores over time. See if your instance is improving or degrading with each release cycle.
Process Health
Assess workflow execution, business rule efficiency, SLA compliance, and data quality beyond just technical metrics.
License Optimization
Identify unused licenses for reclamation. Track true-up risk and forecast renewal costs with data-driven precision.
Custom Theming
White-label reports with your organization's branding. Professional output ready for executive distribution.
Subscription Tracking
Monitor license types, renewal dates, and compliance status. Never be surprised at true-up time.
AI Health Summaries
AI-generated analysis of your health findings with trend interpretation and prioritized remediation steps via OpenAI, Claude, or Gemini.
Technical Details
Under the hood of Health.
Explore the Modules
Health is one of five analytical modules in NEXUS.
Ready to Get Started with Health?
See how NEXUS Health can transform your ServiceNow intelligence. Talk to the Gallantic team.
Contact Gallantic