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CITADEL Contracts Agreements

Where does every agreement stand, and what is waiting on us?

Contracts keeps every agreement in one place, from first draft to signed record. Documents are drafted from your own templates and clause library, approved internally, negotiated and signed with the client in a branded portal, then tracked through amendments, renewals and expiry.

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CONTRACTS Corantic Services Dashboard Documents Approvals 1 M

Documents / Oskerby Logistics - AMS Retainer SOW 2026-2027

Oskerby Logistics - AMS Retainer SOW 2026-2027

Sent to Client

SOW-RET-2026-0001

Content

Application Managed Services - Oskerby Logistics

This SOW sets out the application managed services Corantic Services will provide to Oskerby Logistics from November 1, 2026 to October 31, 2027.

1. Services

  • Incident and request handling for the Client's ServiceNow instance
  • Minor enhancements up to 16 hours each, prioritised monthly with the Client's platform owner
  • Twice-yearly upgrade readiness assessment and regression testing

Version History

Compare versions
  • 2 Version 2 Current Sep 23, 2026 14:20 EDT by Daniel Reyes Renewal terms: peak-season cover added at the same monthly fee Compare
  • 1 Version 1 Sep 22, 2026 10:00 EDT by Daniel Reyes Compare

Details

Total Value
$84,000.00
Effective Date
Nov 01, 2026
Expiration Date
Oct 31, 2027

Commercial terms

Edit
Monthly value
$7,000.00
Hourly rate
$175.00
Payment terms
Net 30
Billing frequency
Monthly

Signing Requirements

All must sign 0/2 signed

Track Changes

0 pending
0Total 0Added 0Deleted 0Modified

No tracked changes yet.

Sample data.

What Contracts covers

Every agreement, through its whole life

Each document moves through draft, review, approval, client negotiation, signature and execution, and no step can be skipped.

  • 16 agreement types ready to use, from MSAs and SOWs to NDAs, change orders and SLA addenda, plus your own
  • Amendments with their own approval and signature, which update the contract's figures
  • Renewals, including auto-renewal, and expiry reminders at the lead times you choose
  • Full version history: compare any two versions and roll back
  • Contracts signed elsewhere imported as executed records

Drafting from your house standards

Start from your own templates and approved language, not last year's Word file.

  • Templates with fill-in fields for text, numbers, amounts, dates and choices
  • A step-by-step wizard that picks a clause for each section
  • A clause library with categories, risk levels and required clauses per agreement type
  • Branded cover pages with a live preview
  • One document per row from a CSV upload, for high-volume paperwork

Review and negotiation

Internal review and client negotiation happen on the document itself.

  • Approval workflows with steps that run in order, each with its own approvers, deadline, reminders and escalation
  • Without a workflow, an admin or manager approves
  • Internal and client-visible comment threads with @mentions
  • Client-proposed edits tracked as redlines, accepted or rejected one by one or in bulk
  • Access set per document: view, comment, edit or approve
  • Share links that expire

Signature and the executed record

Signing ends with a record you can rely on.

  • The client signs in the portal and your side countersigns, or uses one Sign & Execute step
  • Require every named signer, or any one of them
  • A frozen final PDF with a certificate of completion listing each signer and when they signed
  • The executed copy emailed to every party, with delivery tracked

In practice

No surprise expiries

Expiring contracts sit on the dashboard, and reminders go out ahead of each renewal or end date.

Approved language by default

Required clauses are checked for each agreement type, so a missing one is flagged before the document goes out.

Negotiate in one place

Clients comment and propose edits in the portal instead of trading attachments by email.

A record that holds up

Executed documents are frozen with a certificate of completion, and every action is kept in an audit trail.

Reports on a schedule

Report on documents, approvals, expirations and clients. Export to Excel, PDF or CSV, or have reports emailed daily, weekly or monthly.

Signed work reaches delivery

With the other apps connected, a signed statement of work marks the Scope estimate won and opens the project in Time and the engagement in Engage.

Billed on schedule

Set a contract's billing milestones on the contract itself. Once it is signed, Invoice drafts each milestone's invoice when it falls due, ready for you to review and send.

At a glance

Contracts works on its own, and connects to the other CITADEL apps you use.

Agreement types
16 ready to use, plus your own
Path to signature
Draft, review, approve, send, negotiate, sign, execute
Signed record
Frozen PDF with a certificate of completion, emailed to every party
Client experience
Branded portal to review, comment, propose edits and sign
Reminders
Renewal and expiry alerts at lead times you set
Reports
Excel, PDF or CSV, on demand or by email

The other seven apps

See Contracts with your own way of working.

Tell us how your team works today. We'll walk through Contracts using sample data shaped like your business, and show how it connects to the other apps if you use them.

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