Adoption
How much each product is really used, scored from 0 to 100.
- Active users against licensed users
- Which capabilities are actually in use
- Volume of activity
- How well the product is configured
All modules
NEXUS Value ROI
Which ServiceNow products are earning their renewal?
Value scores how widely and deeply each licensed ServiceNow product is used, and how embedded it is in the way the business runs. Each product gets a posture: invest, defend, fix, reduce or replace. Add your contract and NEXUS shows how much leverage you have going into renewal, and what to say.
- Value score
- 52
- Leverage
- 47
- Adoption
- 53
- Stickiness
- 55
- Invest1
- Defend1
- Fix3
- Reduce2
- Replace0
- WarningSPM recommended for reduction
- WarningCSM needs improvement
- InfoNegotiation Recommendation
What Value covers
Stickiness
How hard the product would be to remove, measured from the instance rather than estimated.
- Integrations and dependent workflows
- Custom applications built on the product
- Volume of data held
- How widely it is used across the organization
A posture for every product
Adoption and stickiness together decide what to do next. Your own priorities settle the close calls.
- Invest: well used, deeply embedded and strategic
- Defend: well used and embedded; protect it from cuts
- Fix: embedded but underused, so adoption needs work
- Reduce, or Replace when you've said the product isn't strategic
Renewal intelligence
Add contract dates, values and SKUs, and the assessment becomes a negotiating position.
- A leverage score for the renewal conversation
- Talking points to raise with your account team
- When you'll run out of licenses at the current rate
- Licenses you can reclaim, with estimated savings
In practice
Products found for you
Licensed products are detected from the instance: ITSM, CSM, HRSD, WSD, SPM, FSM, asset management, ITOM and SecOps. GRC can be added too.
Your priorities count
Mark each product strategic, tactical or legacy and record its executive sponsor. Replace is only suggested once you've said a product isn't strategic.
Contracts and SKUs
Keep renewal dates, terms, annual value and SKU lines next to the usage data they relate to.
Forecasts
See when license use will hit your limits, measured against the renewal date.
Trend over time
Each assessment is kept, so you can show adoption moving between renewals.
AI value summaries
Optional written summaries of postures and renewal positions using OpenAI, Anthropic Claude or Google Gemini.
At a glance
Value works alongside the other modules, on the same instances, schedules and history.
- Scores
- Adoption, stickiness and overall value per product
- Postures
- Invest, Defend, Fix, Reduce, Replace
- Products
- ITSM, CSM, HRSD, WSD, SPM, FSM, HAM, SAM, ITOM, SecOps, GRC
- Renewal
- Leverage score, talking points, license forecast
- Reports
- Web, PDF and spreadsheet export
The other four modules
Run Value against your instance.
Tell us about your environment. We'll set up a run on a sub-production clone so you can see what Value finds before you commit to anything.
Book a walkthrough