GALLANTIC Software and ServiceNow consulting

Software for the teams running ServiceNow.

We build NEXUS, which analyzes ServiceNow instances, and CITADEL, a hosted backoffice suite for services firms. We also run a hands-on ServiceNow consulting practice, grounded in more than 25 years of Technology & Service Management.

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Experience
25+ years
Own products
2
Consulting
ServiceNow
NEXUS figures are sample data.

What we build

Two SaaS products, both in customer production today, built for the operational reality of the teams that use them, and built and run by the same small team.

NEXUSServiceNow analysis

Your ServiceNow instance, scored and explained.

NEXUS connects to your ServiceNow instances and works out what has been built, how healthy it is, how the work gets done, what could be automated and what each product is worth to you. Every score comes with the records behind it.

Modules
Explore, Health, Productivity, Optimize and Value
Health
580+ checks across security, CMDB, process and performance, plus license use
Hosting
Hosted by us, or inside your own network. Nothing is installed on the instance.
Explore NEXUS
NEXUS Health / acme-prod 492 checks

Health by module6 modules

  • Core352 7 crit
  • CMDB47 6 crit
  • ITSM45 2 crit
  • SPM18 1 crit
  • CSM15 0 crit
  • HRSD15 0 crit

Overall

68/ 100
Checks
61
Licensing
74
Performance
91
CriticalSecurity · Core

Custom Tables without ACLs

Found 6 custom tables (from a sample of 100) without any ACLs.

WarningSecurity · Core

Apply Domain Separation on Dot Walked Fields

Property
glide.sys.domain.include_domain_condition_on_join
Configured
(not set)
Expected
true
Licensed users2,140
Stale, 90 days412 19%
Over-allocated1 type
Expiring ≤ 90 days2 of 17
Sample data.

CITADELBackoffice suite

From first estimate to paid invoice.

Eight hosted apps for the work around the work: estimating, contracts, time, invoicing, support, managed services, events and sign-in. Use one or several. Together they pass the work along, so a signed statement of work opens the project and approved hours are ready to bill.

Apps
Scope, Contracts, Time, Invoice, Support, Engage, Events and Auth
Buying
One app or several; the rest connect when you add them
Hosting
We run it and keep it up to date. Nothing to install or maintain.
Explore CITADEL
ScopeCorantic Services DashboardEstimatesClientsHelp M

Dunravel Health Won

ITSM estimate

Actions

Total effort

140 days

T-Shirt Size
L
Team · Timeline
3 · 11w
Estimated Cost
$196,000.00

Sent to Contracts as a statement of work.

One engagement passing through four apps. Sample data.

ServiceNow consulting

Strategy, implementation and follow-through on ServiceNow, from roadmap through go-live and beyond. We take on a handful of engagements per quarter, work we can actually support.

Read the full services breakdown
Platform strategy
Roadmap development, licensing review and best-practice alignment. We help define the approach before writing a single line of code, which usually means saying no to one or two of the things everyone assumed would be in scope.
Presales and PoCs
Technical demonstrations, proof-of-concept development and RFP response support. We’ve helped partner firms win competitive bids by building things that actually work inside the demo window.
Custom development
Applications, integrations, scripting and workflow automation for what ServiceNow doesn’t offer out of the box. Configuration first, code only where needed.
Implementation
Deployment, configuration, data migration and go-live support, with particular care for the weeks on either side of cut-over, which are the weeks things actually break.

How we work

Small by design. We pair deep ServiceNow operating experience with modern engineering, and we don’t take on work we don’t understand.

No unnecessary layers

The people scoping the work are the ones doing it. You talk directly to the team that delivers, and we don’t charge for meetings that should be emails.

Defined outcomes, not open timelines

Specific deliverables agreed before work starts. No engagement that runs until the budget runs out.

Built to hand off

Everything we deliver is documented and transferable. We don’t build in dependencies on ourselves.

Track record

25+years in Technology & Service Management

The team worked through successive generations of HEAT and BMC Remedy, and has built on ServiceNow since early in the platform’s life.

We build our own software. NEXUS and CITADEL are both in customer production today. Running what we sell keeps our consulting honest, and the product work keeps it grounded in what customers actually need.

About Gallantic

Tell us what you’re working on.

Share a brief overview of the challenge, timeline, and team requirements. We’ll follow up promptly to determine how we can help.

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