We build Nexus, an automated ServiceNow analytics platform, and Citadel, an integrated backoffice operations suite. We also run a hands-on ServiceNow consulting practice, grounded in deep platform experience.
Two SaaS products in production, built for the operational reality of the teams that use them, plus a ServiceNow consulting practice on the side.
Automated operational intelligence for ServiceNow. Five modules covering complexity, health, productivity, optimization, and value realization. 530+ automated checks across technical, process, and performance dimensions.
Explore NexusSeven applications covering identity, contracts, time tracking, invoicing, support, events, and client engagement. One integrated platform, built to solve a specific operational challenge in each domain and designed to work together.
Explore CitadelStrategic consulting, presales support, custom development, and implementation on the ServiceNow platform.
Roadmap development, licensing review, and best-practice alignment. We help define the approach before writing a single line of code, which usually means saying no to one or two of the things everyone assumed would be in scope.
ServiceNow deployments, configuration, data migration, integrations, scripting, and workflow automation, with particular care for the weeks on either side of cut-over, which are the weeks things actually break.
Technical demonstrations, proof-of-concept development, and RFP response support. We’ve helped partner firms win competitive bids by building things that actually work inside the demo window.
Small by design. We pair deep ServiceNow operating experience with modern engineering, and we don’t take on work we don’t understand.
The team has over 25 years in Technology & Service Management, working through successive generations of HEAT and BMC Remedy, and building on ServiceNow since early in the platform’s life.
Nexus and Citadel are both in customer production today. Running what we sell keeps our consulting honest, and the product work keeps it grounded in what our customers actually need.
We take on a handful of consulting engagements per quarter, work we can actually support. We say no to the rest, and we don’t charge for meetings that should be emails.
Share a brief overview of the challenge, timeline, and team requirements. We’ll follow up promptly to determine how we can help.
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